Terms & Conditions
Untracked Auspost Priority Post takes between 7 – 10 business days.
Tracked Auspost takes between 7 – 10 business days.
Express Auspost takes between 5 – 7 business days.
Local Pickup takes between 3 – 4 business days.
There is a “temporary” shipping charge for local pickup at our tracked parcel post rate which is refunded to you via your purchasing payment gateway after the order has been collected. If the order is not collected within 7 business days from the order completed date, the order will be posted using the paid for shipping charge.
NOTE: Average 2% of un-tracked items have been known to go missing in the postal system, we cannot guarantee the arrival of these items. If this is a concern, it is advisable to choose Tracked Post for the safest option.
Delivery times are estimates only and could be longer depending upon current workload and order size or Auspost Delivery System which is beyond our control. Please contact us for a more accurate ETA.
We offer a 7 day from receipt of goods returns policy for personalised or custom made to order items if the item is damaged in transit or there is a manufacturing fault with the item.
Refunds are not available for personalised or custom made to order items, we will, however, replace any damaged in transit items or where there is a manufacturing fault with the item. All damaged in transit or faulty transfers must be returned to us before we will replace them. We will not refund the price of a garment or other material that a faulty transfer has been adhered to. Please check all transfers for errors prior to ironing onto any material.
If you are purchasing a non-personalised or non-custom made to order item we are happy to offer a full 30-day return to replace or refund if the item was damaged in transit or is faulty in any unusual way or does not fit the item description. Buyer must pay the return postage, refunds are for the cost of goods only and do not include shipping costs.
RETURNING DAMAGED or FAULTY TRANSFERS
Please return the damaaged or faulty transfers to us using the below address..
Iron On Transfer Guy
9 Tennyson Avenue
Place a note in the package with your name and address as well as your purchase order number. Please also outline how the transfers are faulty.
NOTE: Incorrect colour marching is not considered a fault. Please read our COLOUR MATCHING section below. If you return transfers based on colour, we will not replace or send your transfers back to you as either new product or postage free of charge.
Send your package as tracked postage and then email us with the tracking number and a screenshot of your postage receipt. Once we receive the tracking number we will reproduce the transfers and send them out asap. When we receive the returned transfers, we will refund your return postage cost.
Depending on type of PU Vinyl material and how the transfer is applied as well as various temperatures and pressures applied with individual appliances and personnel, colours can change a little as can they change during our printing process compared to original colours within your digital artwork, more so if supplying jpg or png artwork files as these will be RGB colour and we print in CMYK, so in many cases our print colour may be darker than your digital artwork file. We do not provide colour matching services for these reasons. We can only provide similar colour resemblance but not exact colour resemblance with this process. If supplying a vector file such as eps, svg or vectorised pdf, convert the artwork into CMYK or Pantone colours and there is a reasonable chance we can get close to a match but again the transfer colour may not be 100% exact, both before or after application.
If for any reason you decide to cancel your order whereby the reason for cancelling is not related to a fault on our behalf, there will be a 10% administration fee charged from your order total. This will cover both the initial administration time to process your order and third-party fees incurred by ourselves whilst processing your order.
If for some reason at checkout you were unable to provide the information we require to complete your order, we will email you requesting this information. If you do not respond with this information within 7 days, we will contact you again offering a second opportunity to supply details. If after 24 hours from receiving this email you do not provide the information required, we will then cancel your order and refund you less a 10% administration fee.
NON-CONFORMATION OF ARTWORK
If you purchase without our acceptance of your artwork prior to purchasing, and we find for whatever reason that we cannot use your supplied artwork, we will ask for additional artwork or will offer a solution that may help us to use your artwork such as including the addition of background colours or contours. If this is not acceptable and no alternative artwork proves feasible to complete your order, we will refund you less a 10% administration fee. (It is advisable to provide a sample of your artwork for acceptance via our Contact Form prior to purchasing).
PayPal is our preferred method of payment, it’s the quickest, easiest and most secure way to pay for your goods or services online. PayPal offers buyer and seller protection should there be a problem.
If you do not have a PayPal account, to get started and buy your first item with us is very easy. Simply click on the ‘Checkout’ button and follow the checkout steps. Select PayPal as the payment method you then will be given the chance to enter your card details into PayPal’s secure checkout in order to pay for your order. Once the payment has been made, you will then be given the opportunity to make your own PayPal account to make paying for your items in the future very easy.
Should there be a problem with payment please do let us know and we can provide Direct Bank Transfer details.
- Afterpay allows you to pay for your purchase over 4 equal instalments due every 2 weeks.
- You must be over 18 years old and be the authorised holder of an eligible debit/credit card to apply.
- All orders are subject to Afterpay’s approval – for example, if you have any overdue payments, Afterpay will not be available to you.
- As part of our approval process, we may conduct a pre-authorisation on your nominated card, up to an amount of your first installment.
- You can make repayments to Afterpay any time BEFORE the due date. Otherwise, Afterpay will automatically try to process payments on the scheduled dates from your card.
- If a payment is not processed on or before the due date, late fees will apply – initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date.
- If you won’t be able to pay us on time, please contact us as soon as possible. Email: firstname.lastname@example.org / Phone: 1300 100 729.
- The delivery/quality of goods and all refunds is the responsibility of IronOnTransferGuy from whom you make your purchase.
- Full details of Afterpay terms and conditions can be found at https://www.afterpay.com/en-AU/terms
Stripe (Paying by Credit/Debit Card)
Stripe is a credit/debit card payment gateway. If paying by credit/debit card on this website, you will be using the Stripe payment gateway. By paying via the Stripe payment gateway you agree that if the items you purchase are custom produced for your purpose only, that they have no return to resell value, you accept that we cannot offer a refund on your purchase or accept any charge-back if you the purchaser are paying via this payment gateway. We will however replace any items found to have a print defect, or are damaged in transit. You also agree that the credit/debit card used to purchase this/these item/s is your personal property and that you have the sole ownership of this card.
Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to make you satisfied, please do not leave a negative review before we resolve your problem. We guarantee that your issue will be solved quickly. From 14 days after receiving an order completed notification, we will send you an invitation to review your overall experience. We may occasionally also send newsletters or special offers. If you do not wish to receive these emails again you will have the option to unsubscribe.